These General Terms and Conditions (GTC) apply to all orders for goods as well as to any rental agreements and trial package agreements concluded by private individuals or companies via the online shop www.beanarella.ch.
The contract is concluded with Swiss Coffee Company AG, unless expressly stated otherwise.
Swiss Coffee Company AG
Espenstrasse 137
CH-9443 Widnau
Switzerland
Telephone: +41 71 723 1315
E-mail for orders: service@beanarella.ch
E-mail for service requests relating to coffee machines: support@beanarella.ch
The presentation of products in the online shop does not constitute a legally binding offer, but a non-binding invitation to place an order.
By submitting the order, the customer makes a binding offer to conclude a contract.
Before finally submitting the order, the customer may review and correct the entered data at any time using the technical means provided in the ordering process.
The automatically generated order confirmation merely confirms receipt of the order and does not yet constitute acceptance of the offer.
The contract is concluded only upon the express acceptance by Swiss Coffee Company AG or upon dispatch of the goods.
Swiss Coffee Company AG reserves the right to reject orders, in particular in the event of outstanding claims from previous orders or justified doubts regarding the customer's solvency.
The prices stated in the online shop at the time of the order shall apply.
All prices are stated in Swiss francs (CHF), including statutory value added tax, unless expressly stated otherwise.
Additional costs, in particular shipping costs, are shown separately during the ordering process.
Any applicable minimum order value as well as the shipping costs are displayed to the customer before completion of the order.
Different shipping conditions may apply to individual product categories, promotions or shipping methods. The conditions published on the website or in the checkout at the time of the order shall be decisive.
Delivery is made to addresses in Switzerland and Liechtenstein.
Dispatch is carried out by Swiss Post or by a logistics service provider selected by Swiss Coffee Company AG.
Delivery periods and delivery dates are stated in the respective offer or during the ordering process. Unless expressly agreed otherwise, all information on delivery periods is non-binding and indicative only.
Partial deliveries are permitted insofar as they are reasonable for the customer.
If an ordered product is not available, the customer will be informed without delay. Payments already made will be refunded in such case.
The goods remain the property of Swiss Coffee Company AG until full payment has been made.
Where necessary, Swiss Coffee Company AG is entitled to have the retention of title entered in the competent register.
The customer is requested to inspect the delivered goods upon receipt and to report any apparent transport damage as soon as possible to the carrier and to Swiss Coffee Company AG.
A delayed notification of transport damage does not affect the customer's statutory or contractual rights in the event of defects.
Swiss law does not provide for a general statutory right of withdrawal for online purchases.
Swiss Coffee Company AG nevertheless grants consumers a voluntary right of return of 14 days from receipt of the goods.
To comply with the deadline, it is sufficient to send the return declaration in due time by e-mail to service@beanarella.ch or by post to Swiss Coffee Company AG, Espenstrasse 137, CH-9443 Widnau.
The goods must be returned within 14 days after submission of the return declaration, complete, unused and, where possible, in the original packaging.
The return is made at the customer's expense and risk.
Excluded from the voluntary right of return are personalised products, goods specially manufactured for the customer, opened or used goods as well as opened food products and consumable goods, in particular coffee capsules and coffee beans.
After receipt and inspection of the returned goods, Swiss Coffee Company AG will refund the purchase price attributable to the returned goods within 14 days using the payment method originally used, unless otherwise agreed.
The customer's statutory or contractual rights in the event of defects remain reserved.
In the event of defects in new goods, the statutory warranty rights under Swiss law shall apply.
For used goods, the warranty period may be reduced to one year from delivery, provided this is expressly stated in the respective offer.
For beanarella coffee machines, Swiss Coffee Company AG also grants a voluntary guarantee of 5 years from the date of delivery.
For other coffee machines, devices or products, the guarantee conditions communicated in the respective offer, in the product description or in the guarantee documents shall apply.
The voluntary guarantee for beanarella coffee machines covers material and manufacturing defects. Excluded in particular are damage caused by improper use, insufficient care or descaling, normal wear and tear, unauthorised interventions or the use of unsuitable consumables.
In the event of a guarantee claim, Swiss Coffee Company AG shall, at its discretion, provide repair or replacement.
The customer's statutory rights in the event of defects remain unaffected by the voluntary guarantee.
Returns outside a case of defect, guarantee or service require the prior consent of Swiss Coffee Company AG.
In the event of defects as well as in cases of statutory warranty or voluntary guarantee, customer service must be contacted before returning the goods. The return shall be made in accordance with the instructions communicated by Swiss Coffee Company AG.
Where possible, proof of purchase as well as a brief description of the defect must be enclosed with the return.
Sending the goods in the original packaging is not a prerequisite for asserting statutory warranty or voluntary guarantee claims.
In justified statutory warranty or voluntary guarantee cases, Swiss Coffee Company AG shall bear the reasonable return costs or provide corresponding return instructions.
The payment methods offered during the ordering process shall apply.
The purchase price is due upon completion of the order or in accordance with the selected payment method.
In the case of purchase on invoice, the invoiced amount is payable within 10 days without deduction, unless otherwise stated in the ordering process or on the invoice.
In the event of default in payment, the customer shall owe default interest at a rate of 5% per year. The right to assert further statutory consequences of default remains reserved.
In the event of default in payment, Swiss Coffee Company AG is entitled to withhold further deliveries or to make such deliveries only against advance payment.
The liability of Swiss Coffee Company AG for damage caused by slight negligence is excluded to the extent permitted by law.
Liability for intent and gross negligence as well as any mandatory statutory liability, in particular under product liability law, remains reserved.
Liability for indirect damage and consequential damage is excluded to the extent permitted by law.
This Section 13 applies only to products expressly offered by Swiss Coffee Company AG as a "Trial Package", "Loan Device" or under a comparable designation for temporary use.
13.1 Rental Item and Use
The lessee is obliged to handle the rented device with care, to use it in accordance with its intended purpose and, where applicable, in accordance with the operating instructions. Repairs or interventions carried out on the lessee's own initiative are not permitted.
13.2 Beginning and End of the Rental Period
The rental agreement begins upon delivery of the rented device to the lessee. The trial period is 30 days from delivery, unless otherwise stated in the offer.
13.3 Return
The rented device must be returned complete and in working order no later than 14 days after the end of the trial period. Timely handover to the carrier shall be decisive for compliance with the deadline.
13.4 Costs and Late Return
Use of the rented device within the scope of the trial package is free of charge during the trial period, unless otherwise stated in the offer. If the rented device is not returned on time, a usage fee of CHF 10 per commenced month may be charged from the 15th day after the end of the trial period. A fee of CHF 5 may be charged for each reminder.
13.5 Return Costs
The conditions communicated in the offer or during the ordering process shall apply to return costs. Unless otherwise stated therein, the return shall be made at the lessee's expense and risk.
13.6 Liability of the Lessee
The lessee is liable for loss of and damage to the rented device to the extent that such loss or damage was caused intentionally or negligently by the lessee. Normal wear and tear resulting from proper use remains reserved. Loss or damage must be reported to Swiss Coffee Company AG without delay.
13.7 Subletting and Transfer to Third Parties
The lessee is not entitled to transfer the rented device to third parties, to sublet it or to assign rights relating to it.
13.8 Purchase of the Rented Device
To the extent provided for in the offer, the lessee may purchase the rented device at the price communicated in the offer or during the rental relationship. The guarantee and warranty conditions communicated at the time of purchase shall apply to the purchased rented device. Until full payment of the purchase price, the device remains the property of Swiss Coffee Company AG.
13.9 End of the Contract
The rental agreement ends without notice upon expiry of the trial period and upon proper return of the rented device. The right to extraordinary termination for good cause remains reserved.
13.10 Coffee Capsules
Opened coffee capsules from the trial package cannot be taken back or refunded.
13.11 Ownership
The rented device remains the property of Swiss Coffee Company AG throughout the entire rental period.
Should individual provisions of these GTC be wholly or partially invalid, ineffective or unenforceable, the validity of the remaining provisions shall remain unaffected.
The invalid provision shall be replaced by the applicable statutory provision.
These GTC and the legal relationships arising from them shall be governed by Swiss law, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
For consumers, the mandatory places of jurisdiction provided by law shall apply.
In business relationships with companies, the place of jurisdiction shall be St. Gallen, to the extent permitted by law.
Swiss Coffee Company AG
Widnau, March 2026
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